Software Update and Retirement Policy

Product Availability

Understanding Local Backups

Detailed information on how the local backup (2x Protect) works and how to ...

Understanding billing periods

A breakdown of how the different billing plans work and when you will see ...

What happens if I delete a file accidentally?

What happens if I delete a file marked for backup?

What happens to my files when I cancel?

When I cancel my account, what happens to the files I have stored with Mozy?

What if I lose my connection to MozyHome during a backup?

What if I lose my connection to MozyPro during a backup?

What if I misspelled my email address when I signed up?

What to do if you suspect that your email address was mistyped when you ...

What is a Backup Set and how to use it?

This article explains what a backup set is and provides steps on how to ...

What is the difference between backing up and restoring?

I'm not sure what backing up and restoring mean exactly, and what the ...

What is the difference between Backup and Restore?

Understanding the terminology difference between backing up and restoring.

What should I do if I lose my encryption key?

Where are my Outlook files located on a Mac?

Where are Outlook files located on a Mac OS X system?

Where do I find the Mozy log file? - Mac

Instructions for collecting and locating the log files in Mac OSX

Where can I submit my ideas for features?

I have a great idea to make Mozy better! How can I contribute it?